Frequently asked questions
BitOne Trade HK does not support any fiat currency (USD, HKD, etc.) trades or transactions. You can trade with cryptocurrency only.
BitOne Trade HK does not support any fiat currency (USD, HKD, etc.) trades or transactions. Only cryptocurrency may be deposited and withdrawn on our platform.
Please click "Trade History" or "My Trade" on the lower of "EXCHANGE" screen to check trade history.
Select the order you want to cancel from order list on the "EXCHANGE" screen, and then click "Cancel Order" on the top right corner.
You can not change the order. If you want to change your order please cancel the order and re-do it.
Please click "LOGIN HISTORY" in your login name drop-down menu on the top right corner of the screen; and see your login Date&time, IP address etc.
Please click “Login” on the top corner of our home page, and input your Email and Password.
Please be well noticed that the explanation for 「unavailable」 might not be made.
Please ensure your registration Email Address is correct and please also check your spam folder if you do not receive the email.
Free for openning an account and maintaining.
We only accept the personal registration now.
We only accept the registration of user who is 18 years or older.
One user can only register once.
Go to BitOne Trade HK(https://bitonehk.com/), Click Login from the menu and enter your details to log in.
Click Exchange on the top. If you want to sell XRP at the current bitcoin price, choose BTC Market and input XRP in search box. Then you can enter to exchange page by clicking XRP/BTC pair(See next page).
The display of the Exchange of BitOne Trade HK
① The display area of the current trading pair in 24h Volume
②The display area of sale price
③The display area of buy price
④The display area of K-chart and Market Depth
⑤The type of the order
⑥The buy area
⑦The sell area
⑧The switch area of other trading markets / trading pairs
⑨The display of the latest completed transaction price
⑩The display area of BitOne Trade HK Announcements
Enter the sell order area, refer to the token/coin price on the left of the website, choose a right buy price of XRP and enter the number(Amount), click the button of the “SELL”, then you can finish your Sale. (Buy XRP is the same as Sell XRP)
If your order has not executed:
- Default price of order area is the last transaction price. You can choose a market price if you want to make a transaction quickly. You can consider to cancel the open order and submit a new order with a more competitive price.
-Please check the price of the open order and verify whether it has matched bid/ask price and volume or not.
The file format is GIF / JPEG / PNG, maximum size of file is 5MB.