Frequently asked questions

BitOne Trade HK does not support any fiat currency (USD, HKD, etc.) trades or transactions. You can trade with cryptocurrency only.

BitOne Trade HK does not support any fiat currency (USD, HKD, etc.) trades or transactions. Only cryptocurrency may be deposited and withdrawn on our platform.

Please click "MARKET ORDERS" or "MY TRADE" on the lower of "EXCHANGE" screen to check trade history.

Select the order you want to cancel from order list on the "EXCHANGE" screen, and then click "Cancel Order" on the top right corner.

You can not change the order. If you want to change your order please cancel the order and re-do it.

Please click "LOGIN HISTORY" in your login name drop-down menu on the top right corner of the screen; and see your login Date&time, IP address etc.

Please click “Login” on the top corner of our home page, and input your Username,Email,and Password.

Please be well noticed that the explanation for 「unavailable」 might not be made.

Please ensure your registration Email Address is correct and please also check your spam folder if you do not receive the email.

Free for openning an account and maintaining.

We only accept the personal registration now.

We only accept the registration of user who is 18 years or older.

One user can only register once.

Only HongKong residents (holding Hong Kong Permanent Identity Card or Hong Kong Identity Card issued by the government) can register on our platform.

The file format is GIF / JPEG / PNG, maximum size of file is 5MB.